Advanced Search

HOW TO ORDER

To place an order with Wine Fayre please follow the simple steps below:-

  • Browse the product categories online, via the Wine Store, adding the number of cases of your choice of wines to your basket. You can also browse our Special Promotions and What's New items.
  • Once you have completed your selections, click on "Checkout" where you will be taken to the account login screen. If you have already registered with us, please enter you email address and password. If this is the first time you have placed an order with us, please click the "New User"  button to create an account.
  • Complete the information and please ensure that your delivery address and your delivery instructions are correct, then click "Next" to continue to the confirmation screen.
  • Please re-check that all your information is correct, then click on "Process Order".
  • You will then be transferred to Worldpay (part of the Royal Bank of Scotland) for secure order processing and personal detail security. Enter your payment details, then click on "Make Payment".
  • Your order will then be processed and you will receive an email with an order number, confirming details of your order, which you should retain for any correspondance with us.

When ordering from us, please bear in mind that: -

  • All of our wines are available in cases of 6 (not 12) bottles – of either the same wine or, where offered, in pre-mixed selections – so minimum orders are for at least 6 bottles (i.e. 1 x 6 bottle case).
  • All of our prices reflect our low overhead, are quoted per case of 6 bottles and include free delivery to your home or other nominated Mainland GB delivery address (including Islands connected to Mainland GB by road-bridge) but, in order for this to be economic, your order must be for at least 18 bottles (i.e. 3 x 6 bottle cases), otherwise a £10 delivery contribution will automatically be charged.
  • Your order will normally be delivered within a maximum of 14 Days.  In the unlikely event that you have not received it by then, please contact us promptly (quoting your order number) and we will deal with the matter as quickly and effectively as possible.
  • If any of our wines go out of stock, we won't (unlike many other Wine Merchants) take the liberty of substituting it - you will be given the option of selecting an alternative.
  • It really is true that the more you pay for wine, the more you are paying towards the wine itself – because virtually all of the costs in the retail price of a bottle of wine (apart from the cost of the wine itself) are fixed.
  • If, for any reason, you are dis-satisfied with any wine that we supply to you and you inform us of this reasonably promptly, we will arrange to re-collect it and either replace it or refund the price – at your option.
  • Equally, if you find any of our wines listed cheaper elsewhere in GB (other than on special offer) and you are good enough to alert us to this at the time, we will happily refund the price difference to you and reduce our list price correspondingly.
  • If you have any queries or want any advice, please don’t hesitate to contact us.
  • Fully-completing your order (including your delivery instructions) helps you get what you want from us.

 

TERMS & CONDITIONS

PURCHASE

It is against the law to sell or supply intoxicating substances to persons under 18 years’ of age in the United Kingdom.  In placing an order, you confirm that you are at least 18 years’ of age.

All prices are quoted per case of 6 bottles unless otherwise stated, and are expressed in Sterling (inclusive of Value Added Tax and Duty).

Unless otherwise stated, wines are not available in mixed cases.

CARRIAGE AND DELIVERY

Deliveries of all wine will be made to the address, and in accordance with the delivery instructions, specified in your order.

Deliveries made within Mainland Great Britain (including Islands connected to Mainland GB by road-bridge) are free of charge, provided at least 18 bottles are ordered; otherwise a contribution of £10 towards delivery costs will be charged.

RETURNS

If wine is damaged during delivery, or found to be faulty in any respect, Wine Fayre will replace or make a full refund of the damaged or faulty goods.

If any cases are visibly damaged, please annotate the delivery note to that effect upon signature.

In the event of any problems, please advise us as soon as possible.  Any complaint will be taken very seriously, and Wine Fayre will deal with the matter as quickly and as effectively as possible.

AVAILABILITY

All wines are offered subject to availability.  Wine Fayre operates a policy of non-substitution.  In the event that a wine shown on this Website goes out of stock, it is programmed to indicate the situation to you, so that you have the option of selecting an alternative.

DISCLAIMER

Wine Fayre has made all reasonable efforts to ensure that the information on this Website is accurate but takes no responsibility whatsoever for information that may be incomplete or inaccurate.

COMPANY DETAILS

Wine Fayre is the trading name of Jonathan Douglas Wines Limited, which operates this Website.  The Registered Office is 111 Charterhouse Street, London, EC1M 6AW.  Registered in England & Wales: 5352628.  VAT No: 858711201.

Correspondence should be addressed to:

Jonathan Douglas Wines Limited
PO BOX 46088, LONDON, W9 1RE
E-Mail: contact@jonathan-douglas-wines.com
Tel: 020 7289 7967 / 020 7286 2283
Fax: 020 7289 7170 / 020 7286 1866

 

PRIVACY POLICY

All personal information that you provide to Wine Fayre will be treated in accordance with the provisions of the Data Protection Act 1998.  This means that your confidentiality will be respected, and that appropriate security measures will be taken to avoid unauthorised disclosure.

Wine Fayre uses the information that you supply in order to process your orders, and to inform you from time to time of products and promotions that may be of interest to you.

Your contact details are included in the Wine Fayre mailing list but will be removed immediately following a written request on your part.  Your details will not be shared with any third party.

 
Home | Contact Us | Privacy Policy | Terms & Conditions | Help
Copyright 2006 Jonathan Douglas Wines Ltd